Being a healthcare professional can be a tiring job. In fact, it is the very nature of this type of profession that, noble as it is, it is still undeniably exhausting. With so many patients coming in and out of appointments all the time, it can be surprisingly easy to drift into a more impersonal approach to each patient that walks through your office door and asks for your assistance. But of course, it is important to remember, even when you are at your most tired and worn down, to treat each and every patient like a human being, not a number.
Whether a patient is coming in to get a script and a doctor’s certificate for a nasty case of the flu, or an initial referral for a consultation for a possible knee surgery with David Slattery in Melbourne, you must remember that to be the best doctor you can be, you must remember to treat every patient like a person, and that starts with your approach going to work every day (of course, that is not where it ends, but that is where it starts).
It all starts with you and the way you go into your day
How you get up in the morning plays a definitive role in how your day and your personal attitude play out as well, believe it or not. If you get up on the wrong side of the bed and go to work – a job where you are dealing with people in vulnerable states all day – then it stands to reason that you might act or respond to not only your patients, but your fellow healthcare professionals and the like, with a less than ideal attitude. So, start your day as best you can, and go from there into your day in the life of a healthcare professional.
Your patients want you to talk to them, not at them
There is nothing more off-putting than going to the doctor and feeling like they are just whirring through their daily patient intake, treating everyone with as little humanity and personalisation as possible. Nobody likes to feel like a number on a sheet – especially when they are in such a vulnerable state regarding the state of their health. Make sure that with each patient that comes into your office asking for your professional assistance, that you treat them as a human being and as them personal questions to get the best idea of what is going on with their health. Above all else, talk to them, not at them.
If you value your patients as people, they value you as their doctor
When you treat every patient with the decency and respect of a trained healthcare professional that loves their job and genuinely wants to help their patients, then they will feel comfortable with you. When your patients feel comfortable with you, they are more likely to come back to see you the next time they need some health assistance. Returning patients are always a positive thing and it certainly helps to boost your industry reputation.